Refund Policy
Last updated: April 15, 2026
1. Overview
At Socialvibe, we are committed to delivering high-quality digital marketing services. We understand that sometimes things don’t go as planned, and we want to ensure a fair process for all our clients.
2. Eligibility for Refund
You may be eligible for a refund in the following cases:
- Service not started: If we have not yet begun work on your order, you are entitled to a full refund.
- Service not delivered: If we fail to deliver the agreed-upon service within the specified timeframe, you may request a full refund.
- Significant underdelivery: If the delivered service significantly differs from what was described and agreed upon, you may be eligible for a partial or full refund.
- Duplicate charges: If you were charged more than once for the same service, the duplicate amount will be refunded immediately.
3. Non-Refundable Situations
Refunds will generally not be issued in the following cases:
- The service has been fully delivered as described
- Dissatisfaction with results that are outside our control (e.g., algorithm changes, market conditions)
- The client provided incorrect information that affected service delivery
- More than 30 days have passed since the order was completed
- The client violated our Terms of Service
4. How to Request a Refund
To request a refund, please contact our support team:
- Email: support@socialvibeme.com
- Subject: Refund Request – [Your Order Number]
Please include your order number, the reason for the refund request, and any relevant details or screenshots. We will review your request within 3-5 business days.
5. Refund Process
Approved refunds will be processed within 5-10 business days. Refunds will be issued to the original payment method used at checkout. Depending on your bank or card issuer, it may take an additional 5-10 business days for the refund to appear on your statement.
6. Partial Refunds
In cases where work has already been partially completed, we may offer a partial refund proportional to the undelivered portion of the service. The exact amount will be determined on a case-by-case basis.
7. Chargebacks
We encourage clients to contact us directly before initiating a chargeback with their bank. Chargebacks incur processing fees and may result in account suspension. We are committed to resolving disputes fairly and promptly through direct communication.
8. Contact
For refund-related questions:
Email: support@socialvibeme.com
Response time: Within 24 hours